Acoustics - noise is stress.
Where the requirements concerning room acoustics are concerned there are considerable differences between a call center and a ‚regular‘ office.
The significance of group coordination and communication is large, you will therefore seldom find single or two-person offices. On the contrary, the number of employees in a room is usually quite high.
The required desk surface is small, since the structure of tasks is more oriented on telecommunications
and not so much on typical office work. And there is the requirement of an economical utilazation of space. This combination leads to relatively compact and densely placed work desks. The users of these desks have to talk almost the whole time.
That means, to level of noise is potentially quite
high. This is opposed by a work which requires a high amount of concentration.
